Shipping Policy

Shipping Times / Costs:  Estimated shipping times are calculated by the Post Office and are not guaranteed.  All retail orders are usually shipped within 48 hours from the time the order is placed - you will received a shipping notification with a tracking number.  Please allow up to 24 hours for your tracking number to show movement.

USA & Canada Shipping is calculated based purchase price:

Orders under $10 have the option of USPS First Class Mail (with insurance) for $5.00 or USPS Priority Mail (with insurance) for $8.00.  Any purchase over $10 will be shipped via USPS Priority Mail for $8.00.  

International Shipping: Orders placed to a shipping address outside the USA are based on weight.   Shipping at checkout over estimates shipping weights - please contact us for an accurate shipping quote and we can add it to our standard rates.  If you choose to use the calculated shipping at checkout and your international shipping costs (plus insurance) are miscalculated by $1 or more, I will refund the overage or invoice your Shopify email for the remaining balance prior to shipping your items.

Insurance:  All orders are carefully packaged; however, items are occasionally damaged or lost during transit.  As such, shipping insurance is included with all packages and is calculated into your shipping cost.   If your package is lost or arrives damaged, a claim needs to be filed with USPS.  Damaged Package/Items: please email a photo of your damaged package and/or items along with your invoice to GigilZipsandPulls@aol.com.  Damaged Packages and/or items must be held by the customer until a claim is resolved with USPS.  Lost (undelivered) packages must allow 14 days from the date of shipment prior to a claim being filed.

In the event of a lost or damaged package, we will ship your items again (if available via retail) or offer a refund for items that are no longer in stock.

 

Combining Orders:  We will combine all pending retail orders paid for using the same email address/account with the same shipping address. Combined shipped will be based on the desired method of shipping and purchase price.  Overages will be refunded at time of shipping.  Please email GigilZipsandPulls@aol.com with all invoice numbers to be combined.  Once your original order shows tracking in Shopify we are no longer able to combine it with any additional orders. 
Pre-Order shipping will not be combined.