Refund Policy

Retail Purchases:  We do not accept any returns or exchanges - please read all listing descriptions carefully before making a purchase.  

Pre-Order Purchases:  We will not process refunds on Pre-Orders unless the time frame has exceeded our estimated turnaround time (TAT) by at least 2 weeks.  The TAT of every Pre-Order can be found in the listing of each item and is calculated from the close of each pre-order session, listed at the top of the pre-order page.  Please read all listing descriptions carefully before making a purchase.

If we have made a mistake with your order, please send a photo of all items received with your invoice, included with your order, to GigilZipsandPulls@aol.com within 3 days of delivery.